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Contact Information
General Questions
2019 Gene Simmons Vault FAQ
Terms and Conditions


How To Contact Us

In the US, call us at 1-833-GS VAULT (1-833-478-2858)
Hours of operation: 7 days a week (excluding US Holidays), 10am-6pm ET
Outside of the US, the numbers are:

  • Russia: 7 (499) 5051541
  • Japan: 81 (3) 45888771
  • England: 44 (20) 37698578
  • Finland: 358 (9) 31583252
  • Mexico: 52 (55) 1000 3283
  • Australia: 0011 61 2 8317 1106

The phone numbers listed above connect directly to our US toll-free phone line and our US-based (English speaking) customer service.


Email us at genevaultsupport@wmgcustomerservice.com
Or use our contact form here.


General Questions

What payment methods do you accept?

All major credit cards and Paypal. Additionally, there is an option for no payments + no interest for 6 months. Checkout with PayPal and choose PayPal credit.* For more information, please visit: https://www.billmelater.com/cm/paypal/landers/17ppcACQ.html (*Restrictions: Subject to credit approval, US customers only)


2019 Gene Simmons Vault

In 2019 you will have two exciting new ways to get the largest box set of all time: Gene Simmons Vault.

Option 1: Gene Simmons in Person 
Cost: $2,000
You and one guest will meet “The Demon” himself in person during a day off on the KISS tour.  This intimate and deeply private event will be limited to no more than thirty buyers and their guests.  Rather than perform, Gene will simply hang out and talk with you and your guests.  At the meet and greet Gene will sign The Vault Book (complete with 11 CDS) as well as 2 personal items and you will also get a photo to remember your time together.
The Vault and its additional contents (Action Figure & Coin and 1 new 2019 red Vault t-shirt.) will then be shipped to your home. You will already have the book and CDS from the meet and greet. 

Option 2: Just the Vault
Cost: $1,500 
Don’t want to travel or day a day off but still want the largest box set of all time?  This is for you.  The Vault and its contents (The Book, 11 CDS, Action Figure and coin and 1 new 2019 red Vault t-shirt) will be shipped directly to your home in a two secure boxes.   
For those unfamiliar with The Vault, it is my musical “Alter-Ego.” 50 years of unreleased solo recordings I created between 1966 and 2016. 166 songs on 11 CDs packaged in a hardcover coffee table book featuring 50,000 words and 160 pages of unseen photos. All housed in a 40-pound deluxe box made of metal and wood. The Vault also features collectibles available exclusively to the box set. Includes the first ever non-makeup Gene Simmons action figure and two sided gold medallion.



Will he sign my Vault?

Gene will no longer sign the tops of Vaults. 
**If you select Option 1 Gene will sign your Vault Book and two additional items at your meet and greet.
**If you select Option 2 there will be no signed items.

If I buy Option 1 will Gene show up?

Gene has committed to doing Vault meet and greets in 18 cities thru April 2019.

Does this include travel or hotel costs?

No.  Your $2,000 includes the meet as detailed above.  Nothing else.  You are responsible for all travel costs.  

What will be in my Vault? 

Your Vault will include a book, 11 CDS, action figure and a coin. You will also receive a Vault T-shirt.

What happens if Gene cancels the meet & greet in my city?

You will have three options:
1:  Pick another city and meet Gene there.
2:  Get a full refund of your $2,000.
3: Receive a partial refund of $500 and then The Vault directly shipped to you. 
Note:  We will NOT refund any travel costs. There will also be no other compensation or consideration for cancellations. 

Are there any “Special Gifts” in the 2019 Vaults? 

No.  That was an exclusive feature of the Vault in 2018.  Those resources have been exhausted.  

Will there be a performance or Q&A at the meet and greet?

No.  The meet and greet will be a casual and intimate event that will feature less than 30 people and their guests meeting and spending quality time with him just hanging out with Gene.     

How much time will I get with Gene?

That’s up to Gene. It will depend on his schedule and availability the day of your meet and greet.  We guarantee Gene will sign your Vault book, 2 items and you will get a photo with him.  

How long should it take to get my Vault?
In the United States please allow 2 to 4 weeks after you place your order for shipping.  Outside of the U.S. may take up to 8 weeks.  

What happens if I have a scheduling conflict for the Vault Experience?

You may pick a different city in which to receive your vault. Please note you can only change your city once and notice must be given at least 10 days in advance

What are the shipping costs?
In the U.S. the cost is included in your Option 1 or Option 2 purchase costs.  Outside of the U.S. costs are calculated by your location and NOT included.

How big is The Vault?
The Vault is 26” (66 cm) tall X 17” (43.2 cm) wide X 14” (35.5 cm) deep, and weighs 40lbs (17.2 kg).*
*measurements & weight do not include accompanying foam-lined packing box and outer shipping box. 

What payment methods do you accept?
All major credit cards and Paypal. Additionally, there is an option for no payments + no interest for 6 months. Checkout with PayPal and choose PayPal credit.* For more information, please visit: https://www.billmelater.com/cm/paypal/landers/17ppcACQ.html (*Restrictions: Subject to credit approval, US customers only)

I am trying to purchase online and am receiving error messages. What do I do?
Please make sure you are using the most up–to–date version of Internet Explorer or Mozilla Firefox. You may need to clear your internet cookies & cache, and restart your browser. If you are still having issues completing your purchase, please fill out the online contact form at GeneSimmonsVault.com or give us a call at 1-833-GSVAULT.

I did not receive my order confirmation email. What should I do? 
Please check your spam or junk email folder. If you still cannot find your confirmation email, please fill out the online contact form at GeneSimmonsVault.com or give us a call at 1-833-GSVAULT. Your confirmation email will be re–sent to you.

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These terms and conditions (“Terms and Conditions”) relate to the purchase of a Gene Simmons Vault (the “Vault”) and shall constitute a binding contract between the purchaser of the Vault (“you”), Rhino Entertainment Company (“Rhino”), a Warner Music Group company, and its affiliated companies, and Gene Simmons (“Artist”) (collectively, “we” or “us”). You hereby acknowledge, understand and agree that your purchase of a Vault does not include a “Gene Simmons Experience” (i.e. you will not have a “meet and greet” with Artist). 


Please read this Terms and Conditions carefully before placing an order to purchase a Vault from us. These Terms and Conditions are subject to change without notice and the terms and conditions in force on the date you purchase a Vault govern your purchase.  If you do not agree with these Terms and Conditions please do not place an order to purchase a Vault from us.


PLEASE BE AWARE THAT YOUR PURCHASE OF A VAULT MAY BE SUBJECT TO SPECIAL RESTRICTIONS, RULES OR CONDITIONS (“Special Conditions”) NOT CONTAINED IN THESE TERMS AND CONDITIONS. Any Special Conditions applicable to a Vault purchase will be set out in the advertisement for the Vault or on the checkout webpage and will form part of and be deemed to be incorporated in these Terms and Conditions.


We will collect certain information from you when you purchase a Vault. By purchasing a Vault you agree to receive artist-related and Rhino-related email updates and marketing messages (which you may unsubscribe from at any time) from us and/or our affiliates.  We operate a privacy policy to protect this information and govern our use of this information, the terms of which are set out at http://www.wmg.com/privacy/wmg.  Where you submit an order online, you will be asked to confirm your agreement to this privacy policy.


·         When you place an order to purchase a Vault from us you will be asked to enter or provide certain information including your name, address, contact telephone number, email address and debit/credit card details. This information is required to contact you and to process the transaction.

·         Your order represents an offer by you to us to purchase a Vault which shall only be accepted by us, and form a binding agreement between us, when (i) we process your debit/credit card details or other accepted payment method successfully; or (ii) we provide you with the order confirmation number, whichever is the later of these events.

·         While we will take care to ensure that all elements of an order are processed, you should check the order confirmation carefully.

·         By placing an order with us for a Vault, you represent and warrant that you (a) are eighteen (18) years of age or older, and (b) have the legal right to use the payment means selected by you.

·         All Vault pricing is stated in U.S. Dollars. You agree to pay all charges incurred by you at the price(s) in effect when such charges are incurred. Vault purchases must be paid in full at the time of purchase.  You will be responsible for any currency exchange fees as well as any other associated taxes, fees and/or charges incurred in connection with your purchase of a Vault.


·         The method and timing of delivery of the Vault may vary, depending upon the circumstances, including without limitation, the location of your delivery address.   

·         If you are located outside of the United States and purchase a Vault, you will be responsible for any and all international shipping and handling fees.


Every reasonable effort will be made to provide the Vault as advertised or confirmed. We do, however, reserve the right to alter the Vault and any of its components as reasonably necessary or to substitute any component or element of the Vault for a suitable equivalent in our sole discretion. We also have the right to change the price at any time before purchase.


·         There will be no returns, refunds or exchanges for any Vault purchased.

·         Vaults are subject to availability at the time we process your order. Vault availability and any applicable offers (including the price) are subject to change at any time without notice. We will notify you of any changes prior to confirmation of your booking. You are advised to check all details carefully as, once your purchase has been notified to you, we are not able to exchange or refund your order.

·         While we try and ensure that all prices provided in advertisements for the Vault and/or our website are accurate, errors may occur. If we discover an error in the price of a Vault you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order and paying the difference between the correct price and any amount already paid by you or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price for a Vault, you will receive a full refund from us.

·         We reserve the right at any time and without prior notice to you to terminate any agreement between us and you and cancel any orders that we reasonably suspect to have been made fraudulently or to have been purchased for resale, or where you are otherwise in breach of these Terms and Conditions.  We may also cancel any order for any other reason set forth in these Terms and Conditions or any Special Conditions.


You acknowledge that the Vault is solely for your personal, non-commercial use. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell, resell, or participate in any sale of or exploit in any way, in whole or in part, directly or indirectly, any part of the Vault or its contents.  Risk of loss or damage to the Vault and its contents will pass to you upon our delivery of the Vault to you. In the unlikely event that the Vault or any of its contents are damaged, and we shipped your Vault to your home, you must notify us within twenty-four (24) hours of your receipt of such Vault and provide us with (i) a description of the damages, and (ii) pictures of such damage.  Upon our receipt and acceptance of the foregoing, we will send you a replacement Vault (or any damaged component).  Rhino’s replacement of any damaged Vault or component shall be in Rhino’s sole discretion. 

You further acknowledge and agree that the sound recordings, underlying musical compositions, artwork and other copyrightable matter included in the Vault is solely for your personal, noncommercial use and that you may not reproduce, publish, transmit, distribute, display, broadcast, re-broadcast, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, directly or indirectly, any of the foregoing.  PLEASE NOTE THAT UNAUTHORIZED USE OF ANY COMPONENT OF THE VAULT, INCLUDING, WITHOUT LIMITATION, THE SOUND RECORDINGS, MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, (INCLUDING, WITHOUT LIMITATION, POSSIBLE MONETARY DAMAGES), INCLUDING, WITHOUT LIMITATION, FOR COPYRIGHT INFRINGEMENT.


·         We will not be liable to you for any failure to perform our obligations under these Terms and Conditions where such failure is caused by an event beyond our control.

·         We will not be liable to you or responsible for any death, personal injury to you or loss or damage caused to your personal property unless it is caused by our negligent act or omission or our breach of statutory duty.  We will also not be responsible for any business or economic losses (including but not limited to loss of profit, revenue, contracts, anticipated savings or opportunity) or any indirect loss.

·         In any event, our maximum liability to you under these Terms and Conditions is to refund to you the price paid by you for the Vault.

·         Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by our negligence, fraud or any other type of liability which cannot by law be excluded or limited.


The official language of these Terms and Conditions exclusively shall be, and all communications and agreements between you and us in connection with these Terms and Conditions shall be made in the English language. You waive any rights you may have under any other law to have these Terms and Conditions written in another language, and any translation of these Terms and Conditions will be for convenience only. 


·         If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed deleted, provided, that, the deletion of that term will not affect the validity and enforceability of any remaining condition(s); provided, further that, if the commercial purpose of these Terms and Conditions is materially affected, we and you will agree alternative terms and conditions without such invalid and/or void conditions.

·         No variation to these Terms and Conditions or any agreement between us which you make or purport to make will be valid and effective unless it has been acknowledged and agreed in writing by us.


If you breach these Terms and Conditions and we take no immediate action, we will still be entitled to assert our rights in relation to any such breach and in relation to any further breach of these Terms and Conditions. 


We do not control external websites which are linked to from this website and we cannot therefore be held responsible for their content.


These Terms and Conditions are governed by and construed in accordance with the laws of the State of California. You agree, as we do, to submit to the exclusive jurisdiction of the state or federal courts located in Los Angeles, California.

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